His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, launched the "Next Generation Services" challenge in Ajman, representing a new qualitative leap in the development of government services in the emirate. This initiative lays the foundation for a simpler, faster, and more efficient future in service delivery to customers.
The program aims to eliminate more than 1,000 unnecessary government procedures, reduce processing times by at least 50%, and remove all redundant and unnecessary requirements.
His Highness the Crown Prince of Ajman stated, "Today, we launch the 'Next Generation Services in Ajman' challenge to reaffirm our unwavering commitment to enhancing the efficiency of government services and simplifying procedures, in line with our society's aspirations for a more flexible and innovative future."
He added, "This program represents a significant step towards building an integrated service system that places people at the heart of government work and relies on innovation and digitalization to improve the customer experience."
His Highness continued: “Through the partnership between the Prime Minister’s Office and the Ajman Digital Department, we are establishing a progressive government model that responds to changes and enhances Ajman’s position as a leading destination for smart and distinguished government services.”
His Highness the Crown Prince of Ajman added: “We believe that change begins with rethinking how government services are delivered and integrating initiatives to eliminate bureaucracy with the comprehensive experience program. With this launch, we reaffirm our commitment to building a more efficient and agile government, capable of delivering an exceptional customer experience.”
In a video message addressed to the Ajman government team, His Highness Sheikh Ammar bin Humaid Al Nuaimi said, “You consistently prove yourselves up to the challenge. You work together, achieving success through your integrated efforts and dedication. Today, we embark on a new journey together, a journey through which we will once again demonstrate to the world that we know no limits.”
His Highness added, "Through the UAE government's zero bureaucracy program and the comprehensive experience program of the Ajman Digital Department, we aspire to build a government experience characterized by less complexity, easier services, and a better life for everyone living in this emirate. Human beings are the focus of all our work, and thus, the countdown to the next-generation services challenge in Ajman begins now."
The Department of Digital Ajman announced that it has assumed the responsibilities of the Ajman 80070 call Center, pursuant to Emiri Decree No. 4 of 2023 issued by His Highness Sheikh Humaid bin Rashid Al Nuaimi, Member of the Supreme Council and Ruler of Ajman. This aims to enhance the customer experience for Ajman citizens and residents, in line with the emirate's digital transformation program.
These responsibilities include facilitating access to government services through various available communication channels, adopting global best practices, managing responses to inquiries received by government entities while adhering to data confidentiality in accordance with applicable laws and policies, receiving suggestions and complaints regarding government performance, analyzing data, contributing to the promotion of services, activities, and events offered by government entities, and contributing to measuring customer satisfaction with government services and conducting surveys on the activities and events organized by these entities.
Her Excellency Dr. Ohoud Ali Shehail, Director General of the Department of Digital Ajman, affirmed the department's commitment to developing a supportive environment and technical and operational framework that allows customers to access services with ease and minimal effort. She emphasized the importance of integrating technological innovation into all services provided.
She stated that enhancing the experience and happiness of Ajman's citizens and customers is a core focus for the department, in line with the directives of His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council. She noted that the department will work to provide a sophisticated infrastructure connected to all government entities through secure, high-speed networks, fulfilling its responsibilities to serve customers, meet their needs, and achieve maximum satisfaction.
The Department of Digital Ajmant also highlighted that the center continues to provide services to customers through the unified number 80070, its website, and the "Voice of Ajman" smart application.
Her Excellency Dr. Ohoud Ali Shehail, Director General of the Ajman Digital Department, launches the Ajman Government Cyber Security Operations Center (AjmanOne SOC). The project aims to provide a command and control center that monitors guidance activities and information systems around the clock, with the goal of innovating, analyzing, and responding to cyber threats in a timely manner.
Implementing business continuity management policies in accordance with ISO22301 standards, obtaining the relevant certification, and disseminating these policies across government departments. This ensures risk management, business continuity, services, and the protection of government data in emergencies and disasters, providing reliable services with top efficiency and effectiveness around the clock.
A governmental package launched in collaboration between five governmental entities, specifically designed to facilitate the citizen's house-building journey.
An initiative focused on studying government services and their interconnections, with the aim of innovating seamless, proactive, safe, and reliable user journeys in collaboration with strategic partners and stakeholders. This initiative is based on appropriate standards to design future government packages and employ government enablers, addressing costumer needs and accelerating the adoption of digital government services in Ajman, ultimately improving the quality of life in the emirate.
A digital platform that enables investors to predict high opportunity business ventures based on the location chosen by the investor using a machine learning model, in collaboration with AWS.
A unified digital platform that encompasses all points of connection between local entities, federal authorities, and private sector entities. The aim is to deliver Ajman's services comprehensively and consistently.
Signing a cooperation agreement with Ajman Bank and MBME, a market leader in kiosk and payment solutions.
This initiative aims to monitor the real-time happiness levels of stakeholders using advanced technologies that analyse facial expressions tone, and interactions between stakeholders and service providers during service completion or while using government websites and applications.
Ajman's government is the first in the UAE to adopt digital identity and digital signature in the unified government correspondence system (Al Tarsh system).
This initiative aims to establish a new communication channel with the public, enabling them to benefit from digital government services. It allows them to provide suggestions and discuss any difficulties or obstacles they might encounter when requesting services. This is facilitated via a weekly program on Instagram that airs for an hour.
A live display of Ajman's open data using a precise index updated instantly in various areas, including economic, commercial, industrial, service, and tourism.
Under the guidance of His Highness Sheikh Ammar Al Nuaimi, Crown Prince of Ajman and President of the Executive Council, the initiative aims to strengthen the principles of community participation and the need to support financially challenged students. Through this initiative, more than 140 students were provided with computers to continue their educational journey.
Meeting the needs of clients at any time and regardless of circumstances with efficiency and flexibility and providing a unified government platform for digital communication and interaction among all government employees.
A comprehensive methodology has been developed to evaluate the level of digital services across their delivery channels, incorporating unified standards across the emirate and well-defined objectives. Classification is based on a star system, ranging from 1 to 5 stars.
Activation of an advanced technological system with high efficiency, ensuring smooth operations while considering the health and safety of employees and stakeholders.
The Ajman One app is a comprehensive application for the Emirate of Ajman, offering over 149 government and private sector services and sub-services. It also includes the 'Government Services Performance System' project, which establishes a centralized data services system for all local government entities in Ajman. This central repository is vital for government entities, as it helps identify service development initiatives and create new services to enhance the quality of life in Ajman and improve customer satisfaction.
Implementation of information security management system policies according to ISO 27001 standards and obtaining its certification to ensure the management of information security systems, risks, services, and the safeguarding of data and systems. This contributes to providing reliable services with higher efficiency and effectiveness around the clock.
Ajman's digital transformation roadmap for government services aims at establishing strategic goals and initiatives as well as demonstrates how to methodically prioritize the digital transformation of the government.
A secure private network following the latest and highest global protection standards, connecting all local and federal entities with a unified central connection. The Ajman Government network (AJnet) facilitates fast and secure communication with governmental and federal entities across all emirates, encompassing more than 76 federal entities and 6 local governments.
A unified main data center and a backup disaster recovery data center were established for the Ajman Government to host all systems and governmental services affiliated with the Emirate of Ajman.
A secure private governmental network adhering to the latest and highest global protection standards, providing secure communication between all governmental entities affiliated with the Emirate of Ajman. It serves as an effective and reliable medium for delivering smart governmental services to institutions and residents of the United Arab Emirates.
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